At IELTS Sutra, we strive to provide high-quality IELTS Academic and IELTS General classes to our students. We understand that circumstances may arise where you need to reconsider your enrollment. Please review our refund policy carefully.
- Free Demo:
- We offer a free demo session to allow you to experience our classes before making any payment.
- Payment Structure:
- After the free demo, payment is required to continue with our classes.
- We charge on an hourly basis for our classes.
- Refund Eligibility:
- If, after the demo, you find that you are dissatisfied with the assigned trainer or the sessions, you may be eligible for a refund.
- Refund Process:
- Refund requests must be submitted within 7 days of enrollment.
- To request a refund, please contact our customer support team at [email@example.com] with the subject line “Refund Request – [Your Name].”
- Include details about your dissatisfaction and the reason for the refund request.
- Refund Amount:
- If eligible, we will refund the amount for pending classes.
- Non-Refundable Period:
- Refund requests will not be processed after 7 days of enrollment.
- Cancellation of Future Sessions:
- If a refund is processed, you will no longer have access to future classes.
- Contact Information:
- For any questions or concerns regarding our refund policy, please contact our customer support team at [firstname.lastname@example.org].
Please note that this refund policy is subject to change, and any updates will be reflected on this page. We appreciate your understanding and commitment to learning with IELTS Sutra.