Refund Policy

Refund Policy

At IELTS Sutra, we strive to provide high-quality IELTS Academic and IELTS General classes to our students. We understand that circumstances may arise where you need to reconsider your enrollment. Please review our refund policy carefully.

  1. Free Demo:
    • We offer a free demo session to allow you to experience our classes before making any payment.
  2. Payment Structure:
    • After the free demo, payment is required to continue with our classes.
    • We charge on an hourly basis for our classes.
  3. Refund Eligibility:
    • If, after the demo, you find that you are dissatisfied with the assigned trainer or the sessions, you may be eligible for a refund.
  4. Refund Process:
    • Refund requests must be submitted within 7 days of enrollment.
    • To request a refund, please contact our customer support team at [ieltssutra@gmail.com] with the subject line โ€œRefund Request โ€“ [Your Name].โ€
    • Include details about your dissatisfaction and the reason for the refund request.
  5. Refund Amount:
    • If eligible, we will refund the amount for pending classes.
  6. Non-Refundable Period:
    • Refund requests will not be processed after 7 days of enrollment.
  7. Cancellation of Future Sessions:
    • If a refund is processed, you will no longer have access to future classes.
  8. Contact Information:
    • For any questions or concerns regarding our refund policy, please contact our customer support team at [ieltssutra@gmail.com].

Please note that this refund policy is subject to change, and any updates will be reflected on this page. We appreciate your understanding and commitment to learning with IELTS Sutra.